Access Health and Community
Research project—Health Management Prototype App
Access Health and Community is a health care provider with centres across Boroondara, Yarra and Manningham. The centres offer a range of services and specialists from general practitioners, dentists, counsellors to chiropractors.
My team and I were asked to conduct a research project (that utilised user-centred design methods) to look into the current state of Access Health and Community’s (AH&C) information and data flow, with hopes of designing something that would improve the overall patient experience. The key issue that we discovered was a lack of access for the patient to their personal health information, which is an important element for helping them get the most out of their healthcare experience, and allowing for them to feel informed and empowered.
The final application design is a safe and easy to use health management app specifically created for the patients at AH&C. The design took into consideration a range of different age groups and the ability for patients to personalise their health management. This prototype application adapted the key successful features from already existing health management tools that we audited in our research. It was tested and then tailored to what potential end users actually wanted when it came to accessing and managing their own health. The app’s purpose being to improve data flow, as it will continue to increase communication and information exchange between patients and the clinic.
Researchers and designers: Alexandra Mold, Elléna Mills, Nicole Matthew, Sarah Morris.
Developer: Andrew Murphy.
Advisors: Sonja Pedell, Alen Keirnan.